Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@luxxeboutique.net.
Returns must be sent to the following address:
PO Box 170269, Hialeah, FL 33017
If your return is accepted, we’ll generate a return shipping label and email it to you, along with instructions on how and where to send your package.
Please note: the cost of the return label will be deducted from your store credit once the return is processed. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, email us at info@luxxeboutique.net.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
• Accessories
• Intimates
• Personal care goods (such as beauty products)
• Sale items
• Final sale items
• Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our general return policy, the item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if it was approved.
If approved, a store credit will be issued.
Absolutely no refunds will be given.
If more than 15 business days have passed since your return was approved and you haven’t received your store credit, please contact us at info@luxxeboutique.net.
Gift Card Refund Policy
All Luxxe Boutique Gift Card purchases are final sale and non-refundable.
Gift Cards cannot be exchanged, returned, or redeemed for cash or credit under any circumstances, unless required by law. We are unable to process cancellations or issue refunds once a Gift Card has been purchased and delivered via email.
Please review all order details carefully before completing your Gift Card purchase.
If you experience any issues receiving your Gift Card or have questions about its use, contact our customer service team at info@luxxeboutique.net.
